HR toolkit

Welcome pack checklist

Providing the right information for your new starter will help them feel comfortable and confident when they join the organisation.

Using the checklist below, work with the new starter’s manager to decide which elements of the welcome pack they will collate and which parts the HR or recruitment team will be responsible for.


  1. Conditional offer letter – see our template letters.
  2. Two copies of their contract (one to be returned, one for their records) with a summary sheet of key information such as rate of pay, pay date, holiday entitlement, working hours.
  3. Map and directions to the organisation, including specific department details.
  4. A copy of the job description, person specification and any other relevant information about the scope of the role.
  5. Information about the organisation – including the range of services, the trust’s values and information about the senior team.
  6. Information about the NHS pension scheme and auto enrolment.
  7. A list of staff benefits – for example, flexible benefits packages, health and wellbeing initiatives, NHS discounts.
  8. Organisational policies that may be relevant for the new starter – for example, confidentiality policy, social media policy, information about the acceptable use of IT and mobile phones.
  9. Information on employment checks requirements. We’ve created a template document which contains this information for your new starter.
  10. A copy of the new starter’s team structure.
  11. Induction plan for the first day or week. The ThinkFuture managers’ checklist bringing young people on board has suggestions of what to include in your new starter’s first day.
  12. The ThinkFuture jargon buster document. This document helps to explain some of the terms in standard contract documents.
  13. Information regarding hours. It may be helpful to provide a rota for their first week if they are working shifts, or let them know when they can expect to receive this.
  14. Uniform and dress code information. If there is a uniform, include information about where can they get it from and if not, the dress code for the team they will be working in.
  15. General information about the site they will be working on – for example catering facilities, car parking availability and cost, local public transport links.